Hootsuite Enterprise SAML Configuration


This article outlines the information and steps you need to take in order to configure Hootsuite Enterpise to use the Hypersocket SAML Identity Provider. Once configured your users will be redirected to your Hypersocket Server to authenticate. 


Step 1 - Create the Resource from the Template

Log into your server as admin and navigate to Single Sign On -> SAML. Select Search Templates and select the Hootsuite Enterprise SAML template and click Next.

You will be asked for your Hootsuite return URL, this is provided by the hootsuite support team, if you do not know this currently, enter returnURL and hit next to continue.

At this point click on the Goto Article link to open this article in a separate browser window so that you can return to the SAML list of resources where your Hootsuite SAML resource should now be present.


Step 2 - Download SAML metadata

You will need a couple of things from your server in order to configure Hootsuite. First you will need to download the SAML metadata.

In the table of SAML resources locate the Lynda SAML resource, and click the options icon  to activate the dropdown. Select Download Metadata; this is an XML file that contains information about the Identity Provider and its access points.

Open the XML file containing the metadata and locate the logon service URL. This islocated towards the end of the document and will look like


Copy the entire URL we will need this in the next step.

Next, navigate to Configuration->Certificates and locate the SAML RSA certificate. Again using the options icon  to activate the dropdown, select Download Certificate



Step 3 - Establishing Federation with Hootsuite

Once you have setup the SAML resource on your server you will now need to contact Hootsuite support and request they enable SAML for your organization. You will need to provide your metadata, certificate and sign on URL as taken in the previous step. They will then enable SSO on your account and provide you with a return URL.

Edit the Hootsuite template, select Advanced and locate all references to returnURL  and replace with the actual return URL provided by Hootsuite.

Click Update when done.


Step 4 - Final Checks

One final step before you start using your Hootsuite resource, ensure that you have assigned some Roles to it so that its available for users to use. 

In addition, each user's email address must match their SAML logon email as this is the primary link between accounts.

Once access is assigned log out of Hootsuite and then access Hypersocket as a user with the rights to use the new resource. In Browser Resources section under My Resources click the launch icon  to access Hootsuite.

You can also login from Hootsuite by clicking the single sign-on button.

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